Project Brief : How might we assist care staff to create a plan of care that helps the patient recover from unfavorable health events and episodes ?
My Role : User Research, Interaction Design , Usability Testing
Tools : Sketch, Invision, User Testing.com, Balsamiq, Confluence
Timeline : 8 Weeks
Platform : Cloud Based Web Application , Tablet
Design Process :
Understand pain points of customers
Validate the need and come up with problem statement
Mapping real world tasks and mental models
Creating medium fidelity mockups and validate concept with users
Create high fidelity mockups and conduct usability tests
Work with Developers,Business analysts and Product manager to implement the solution
WORK HIGHLIGHTS
a) Care Plans - A module that helps care staff such as nurses, caregivers, doctors, therapists and dietitians create a plan of care that consists of a way to document problems , approaches to tackle those problems and goals that the patient and the physician want to achieve as a result of the approaches.
Challenges
We faced Technical and Visual design challenges as multiple care team members are involved and might be editing the plan of care for the same resident at the same time.
Impact
Our clients were thrilled to see the new Care Plans module . In comparison to the legacy solution they were easily able to navigate and use the new the plan of care solution.
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