My Role : User Research, Interaction Design , Usability Testing

Tools : Sketch, Invision, User Testing.com, Balsamiq, Confluence

Timeline : Ongoing

Platform : Cloud Based Web Application , Mobile, Tablet

Project Brief : How might we assist care staff to efficiently document patient data to the electronic health record application ?


My Design Process :

  • Needs analysis

  • Understanding value of feature

  • Validation of need with internal/external stakeholders

  • Project Design Document

  • Scoping the project

  • Ideation - Low to medium fidelity mockups

  • Formative testing with external stakeholders

  • Iterating workflows

  • Summative testing with external stakeholders

  • Delivering mockups to developers

  • UX Reviews with developers

WORK HIGHLIGHTS

a) Point of Care - A module that helps in identifying the care needs for residents and documenting data as part of completing the care tasks

Impact :

Our clients were thrilled to see the new patient care documentation portal. In comparison to the legacy solution they reported they needed lesser clicks to complete their tasks. Icon driven task flows used in the application helped non english speaking care staff to successfully complete their tasks.


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