About the Project
Project Brief: How might we assist auto repair shop workers to reduce administrative work so they have more time to repair cars ?
Team : 1 Business Analysts , 1 Backend Developer, 1 Frontend Developer
My Role : Research , Wire framing , Mockups , Interaction design
Duration : 4 Weeks
DESIGN PROCESS
Understand pain points of customers
Validate the need and come up with problem statement
Mapping real world tasks and mental models
Creating medium fidelity mockups and validate concept with users
Create high fidelity mockups and conduct usability tests
Work with Developers,Business analysts and Product manager to implement the solution
Research
Research Techniques used
Contextual Inquiries
User Interviews
Affinity Mapping
Customer Journey Mapping
Insights from Research:
Learning and adapting to new technology is difficult for older demographics
Mechanics spend significant time in documentation, leaving them less time to work on cars
Mechanics have to ask other co-workers how to use technology
Sending timely updates to clients is difficult
Rely on phone calls for most client interactions
Stakeholders MAP :
GOALS OF MOD MECH:
Leverage technology to minimize data entry
Ability to document and keep track of all cars a mechanic needs to work on
Ability to create estimates and send quotes to clients for work
Ability to create work-lists for each car mechanics work on
Ability to order parts
CONCEPT IDEATION & SKETCHES
